Privacy Policy

Welcome to Barcodewala.com ("Website", "Barcodewala", "we", "our" or "us").

Barcodewala is a brand operated by Ekennis Software Service Limited ("Company"), providing barcode-related products, GS1 barcode assistance, product identification solutions and associated digital services to businesses, manufacturers, brand owners, sellers, entrepreneurs and other customers.

We respect your privacy and are committed to protecting your personal information and business information. This Privacy Policy explains how we collect, receive, use, process, store, protect and disclose information when you visit our Website, create an account, purchase our services, make payments or communicate with us.

We do not sell, rent, trade or commercially distribute customers' personal information to third parties.

By accessing or using our Website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it through an appropriate consent mechanism.

Depending on the services you use, we may collect the following categories of information:

A. Personal Information

• Full name
• Email address
• Mobile number
• Billing address
• Communication address
• Country, state, city and PIN/postal code
• Contact details of authorised representatives

B. Business and Brand Information

To provide barcode-related services, we may collect:

• Business or company name
• Brand name
• Product name and description
• Manufacturer and marketer details
• GSTIN, where applicable
• Business registration information
• Product category and product specifications
• Website and marketplace details
• Brand ownership or authorisation documents, where required
• Other documents reasonably required for verification or service fulfilment.

C. Payment Information

Payments on Barcodewala.com are processed through Cashfree Payments and its supported banking and payment partners.

We may receive and retain transaction-related information such as:

• Payment reference or transaction ID
• Order ID
• Payment status
• Transaction date and amount
• Payment method
• Refund or reversal status

We do not intentionally collect or store your complete debit card number, credit card number, CVV, UPI PIN, net banking password or other confidential payment credentials on our own servers.

Such payment credentials are handled through the payment gateway and the relevant banking or payment service providers, subject to their security and privacy practices.

D. Technical and Usage Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website access time
• Pages visited
• Referring website
• Session and diagnostic information
• Cookies and similar technologies, where enabled.

We collect and process information only for legitimate business and service-related purposes, including:

1. Creating and managing customer accounts.
2. Processing barcode orders and service requests.
3. Verifying customer, brand and product information.
4. Generating, allocating, processing or facilitating barcode-related services, as applicable.
5. Preparing digital certificates, documents, invoices and order confirmations.
6. Processing payments through Cashfree.
7. Providing order updates and customer support.
8. Responding to enquiries, complaints and service requests.
9. Preventing fraud, misuse, unauthorised transactions and suspicious activities.
10. Maintaining accounting, taxation and statutory records.
11. Improving Website performance, security and user experience.
12. Complying with applicable legal and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate lawful basis or consent where required.

Barcodewala does not sell, rent, lease, trade or commercially distribute customer personal information to any third party.

We do not operate a customer-data selling business, nor do we sell customer databases, contact lists, business information or personal details to marketing companies, advertisers or data brokers.

However, limited information may be shared with trusted service providers where necessary to operate our business and fulfil your orders.

Such sharing may include:

• Cashfree Payments for payment processing and transaction verification.
• Banks and payment networks for payment authorisation and settlement.
• Website hosting, cloud storage and IT infrastructure providers.
• Email, SMS and communication service providers.
• Technical, security and fraud-prevention service providers.
• Barcode-related issuing, registration or verification organisations, where applicable and necessary for the service purchased.
• Professional advisers, auditors and legal consultants, where necessary.
• Government authorities, courts or regulatory bodies when legally required.

These parties may process information only for the relevant service, legal or operational purpose, subject to applicable contractual and legal obligations.

We use Cashfree Payments as our payment gateway for processing online transactions.

When you make a payment:

• You may be redirected to or interact with Cashfree's secure payment interface.
• Payment authorisation may be performed by your bank, card network, UPI provider or other payment partner.
• Barcodewala receives relevant transaction confirmation and reference information.
• We do not request your UPI PIN, card CVV or banking password through telephone, email or WhatsApp.

Payment processing is also subject to the terms and privacy policy of Cashfree and the relevant financial institutions.

Cashfree Privacy Policy: https://www.cashfree.com/privacypolicy/

Our Website may use cookies, pixels, session identifiers and similar technologies to:

• Maintain login sessions.
• Remember customer preferences.
• Improve Website functionality.
• Understand Website traffic and performance.
• Detect suspicious activity.
• Improve the customer experience.

You may control cookies through your browser settings. Disabling certain cookies may affect some Website functionalities.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

We retain customer information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing the purchased services.
• Maintaining barcode and order records.
• Handling customer support and disputes.
• Maintaining financial and tax records.
• Preventing fraud and misuse.
• Meeting legal, regulatory and contractual obligations.

Certain transaction, invoice, business and accounting records may be retained for longer periods where required by applicable law.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to legal retention requirements and legitimate record-preservation needs.

We implement reasonable technical and organisational security measures designed to protect customer information against:

• Unauthorised access.
• Accidental loss or destruction.
• Unauthorised alteration.
• Unlawful disclosure.
• Data theft and misuse.

Security measures may include access controls, password protection, secure communication protocols, restricted employee access, monitoring and appropriate vendor safeguards.

However, no internet transmission, electronic storage system or digital platform can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security against every possible cyberattack, system failure or unauthorised third-party activity.

Barcodewala may serve customers located in different countries.

Depending on the infrastructure and service providers used, customer information may be processed or stored in India or other jurisdictions.

Where information is transferred internationally, we will take reasonable steps to ensure that such transfers are undertaken in accordance with applicable data protection laws, contractual safeguards and regulatory requirements.

Subject to applicable laws, customers may have rights to:

• Request information about personal data processed by us.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise grievances relating to personal data processing.
• Request information about relevant third-party sharing, where applicable.
• Seek remedies available under applicable data protection laws.

To exercise your privacy rights, please email:

info@barcodewala.com

Please mention "Privacy Request – Barcodewala" in the subject line.

We may request reasonable verification of your identity before processing sensitive account or data requests.

We may retain certain information despite a deletion request where retention is necessary for legal compliance, accounting, dispute resolution, fraud prevention or other lawful purposes.

Our services are intended for businesses, companies, entrepreneurs and individuals legally capable of entering into transactions.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child in circumstances where parental consent or other safeguards are legally required, we will take appropriate steps in accordance with applicable law.

Our Website may contain links to third-party websites, payment gateways, marketplace platforms or external services.

We do not control the privacy practices, security arrangements or content of such third-party websites.

Customers are encouraged to review the applicable privacy policies of those services before providing information.

In the event of a merger, restructuring, acquisition, business transfer or sale of assets, customer information may be transferred to the relevant successor or acquiring entity, subject to applicable privacy laws and appropriate safeguards.

Such information will not be transferred for unrelated commercial exploitation.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations or applicable laws.

Updated versions will be published on www.barcodewala.com with a revised "Last Updated" date.

Customers are encouraged to review this page periodically.

For privacy-related questions, requests or complaints, please contact:

Barcodewala
A Brand of Ekennis Software Service Limited
Website: www.barcodewala.com
Email: info@barcodewala.com
Toll-Free: 1800-309-0135
Mobile: 8197911012

We will endeavour to acknowledge and address grievances within the timelines prescribed by applicable law.

By using Barcodewala.com, you acknowledge that you have read this Privacy Policy and understand how your information may be processed for the purposes described above.