Refund, Cancellation & Return Policy

This Refund, Cancellation & Return Policy governs all purchases made through www.barcodewala.com.

Barcodewala is a brand operated by Ekennis Software Service Limited and provides barcode-related digital products, barcode registration assistance, barcode allocation or facilitation services, documentation and associated business services.

Since many of our services involve digital products, unique barcode identifiers, registrations and customised processing, certain orders may become non-cancellable and non-refundable once processing has commenced or the service has been delivered.

We request customers to carefully review the product description, quantity, service scope, business details and applicable terms before completing payment.

Products and services offered through Barcodewala may include:

• GS1 barcode-related services, subject to the actual issuing authority and applicable authorisation.
• GTIN/EAN/UPC barcode-related assistance.
• Digital barcode numbers or identifiers, where lawfully supplied.
• Barcode images and downloadable files.
• Digital certificates and supporting documents.
• Product identification and listing assistance.
• Other related digital business services.

Unless specifically mentioned otherwise, products and documents are delivered electronically. Physical shipping is not applicable to standard digital products.

A customer may request cancellation by contacting us immediately after placing an order.

Cancellation may be considered only when:

1. The order has not entered processing.
2. No barcode allocation or registration request has been submitted.
3. No third-party service or administrative fee has been incurred.
4. No customised digital product or document has been generated.
5. The order has not been completed or delivered.

Cancellation requests must be sent to:

Email: info@barcodewala.com

The customer must provide the order ID, registered mobile number and reason for cancellation.

Approval of cancellation will depend on the actual processing status of the order.

The following orders will generally not qualify for cancellation or refund once the relevant processing or delivery has occurred:

A. Barcode Allocation or Registration

Orders involving unique barcode numbers, GTINs, EANs, UPCs or other product identifiers that have already been allocated, registered, activated or submitted for processing.

B. Digital Products

Orders where digital barcode files, certificates, reports, documents or other downloadable deliverables have already been generated or made available.

C. Completed Services

Orders where the purchased service has been completed, fulfilled or substantially performed.

D. Third-Party Charges

Orders involving non-recoverable registration fees, government fees, issuing authority charges, administrative fees or third-party service charges already incurred.

E. Incorrect Customer Information

Orders processed using the company, brand, product, business or other details supplied and approved by the customer.

F. Change of Mind

Requests arising from a customer's change of mind, business closure, discontinued product, unused barcode, change in marketplace strategy or failure to utilise the purchased service.

These exclusions do not apply where a refund or other remedy is required under applicable law, or where the service has not been provided as agreed due to our responsibility.

Customers are responsible for ensuring that all information submitted during the order process is accurate and complete.

This includes:

• Legal business name.
• Brand name.
• Product name.
• Product description.
• Product variant.
• Packaging size or quantity, where relevant.
• Email address and mobile number.
• Business ownership or authorisation details.

If a barcode, registration or document has been processed based on incorrect information provided by the customer, Barcodewala will not automatically be responsible for replacement or refund.

Any correction, reallocation or modification request will be reviewed separately and may attract additional charges, depending on the nature of the service and the issuing authority's rules.

If a customer is charged more than once for the same order due to a payment gateway or technical error, the duplicate amount will be verified.

Once confirmed, the excess payment will be refunded to the original payment source, subject to payment gateway and banking procedures.

Customers should provide:

• Order ID.
• Transaction ID.
• Payment date.
• Payment amount.
• Relevant payment confirmation.

If an amount is debited from the customer's bank account but the order is not confirmed on Barcodewala.com, the customer should contact us with the payment reference number.

We will verify the transaction with Cashfree and the relevant payment partner.

If payment is received but the corresponding order cannot be fulfilled, the amount will be refunded or otherwise resolved in accordance with applicable law.

If Barcodewala is unable to provide the purchased service due to an error attributable to us, and the service cannot reasonably be corrected or completed, the customer may be eligible for a full or appropriate partial refund.

Examples may include:

• Duplicate order processing by our system.
• Payment accepted but no corresponding service provided.
• Incorrect deliverable generated due to an internal processing error.
• Our inability to provide the expressly promised service.

Each complaint will be reviewed based on the transaction records, service status and supporting evidence.

Barcodewala does not guarantee that every barcode or product listing will be accepted by Amazon, Flipkart, Meesho, Walmart, eBay or any other marketplace.

Marketplace acceptance may depend on:

• Barcode issuing authority.
• Barcode type and validity.
• Brand ownership and authorisation.
• Product category.
• Marketplace-specific requirements.
• Product documentation.
• Seller account status.
• Platform verification and compliance policies.

Rejection by a marketplace for reasons outside Barcodewala's control will not automatically qualify an order for a refund.

However, where the rejection results from a demonstrable error in the service supplied by Barcodewala, the customer may contact us for review and an appropriate remedy.

Approved refunds will generally be initiated to the original payment method through Cashfree or the relevant payment partner.

The actual credit time may depend on:

• Payment method.
• Issuing bank.
• Card network.
• UPI provider.
• Payment gateway processing.
• Banking holidays and settlement cycles.

We will communicate the refund initiation or transaction reference where available.

Refund initiation by Barcodewala does not mean that the amount will be credited immediately to the customer's account.

Customers must submit a written request to:

Email: info@barcodewala.com
Subject: Refund Request – Order ID [Your Order ID]

The request should include:

1. Customer name.
2. Order ID.
3. Registered email address.
4. Registered mobile number.
5. Transaction ID.
6. Reason for refund.
7. Relevant supporting documents or screenshots.

We may request additional information to investigate the matter.

Customers are encouraged to contact Barcodewala before initiating a payment dispute or chargeback for an issue that can be resolved through customer support.

We reserve the right to submit relevant order confirmations, payment records, customer communications, digital delivery records and service fulfilment evidence to Cashfree, banks and payment networks when responding to legitimate transaction disputes.

Nothing in this section restricts a customer's lawful right to dispute an unauthorised or incorrect transaction.

As our standard products are digital in nature, physical return of products is generally not applicable.

Where a physical product or service is specifically offered, its return and refund eligibility will be communicated separately at the time of purchase.

Nothing in this Policy is intended to exclude, restrict or override any mandatory consumer protection rights or remedies available to customers under applicable laws.

Where a refund is legally required, such legal obligation will prevail over any general non-refundable provision in this Policy.

Barcodewala
A Brand of Ekennis Software Service Limited
Website: www.barcodewala.com
Email: info@barcodewala.com
Toll-Free: 1800-309-0135
Mobile: 8197911012

For refund-related enquiries, please contact our support team using the above details.

By placing an order on Barcodewala.com, customers acknowledge that they have reviewed and understood this Refund, Cancellation & Return Policy.