Terms & Conditions

Welcome to www.barcodewala.com ("Website").

Barcodewala is a brand owned and operated by Ekennis Software Service Limited ("Company", "we", "us" or "our").

These Terms & Conditions ("Terms") govern your access to and use of our Website, services, products, digital content, barcode-related solutions and all transactions conducted through the Website.

By accessing the Website, creating an account, submitting an enquiry, placing an order or making a payment, you agree to be bound by these Terms, together with our Privacy Policy, Refund & Cancellation Policy and Shipping & Digital Delivery Policy.

If you do not agree with these Terms, please discontinue using our Website and services.

You may use our Website if:

• You are legally capable of entering into a binding contract.
• You are at least the age of majority applicable in your jurisdiction.
• You have authority to act on behalf of the business or organisation, if purchasing on its behalf.
• The information you provide is accurate and lawful.

If you are placing an order for a company, brand, partnership, proprietorship or other business entity, you represent that you have the necessary authority to act for that entity.

Barcodewala provides barcode-related digital products and services, which may include:

• GS1 barcode-related assistance.
• GTIN, EAN and UPC-related services.
• Barcode registration or facilitation services, as specifically described.
• Digital barcode files and barcode images.
• Product identification assistance.
• Barcode documentation and certificates, where applicable.
• Other associated business and digital services.

The precise scope, source, issuing authority, ownership and permitted use of each barcode product will depend on the particular service purchased and its applicable documentation.

Important: Barcodewala does not represent that every barcode sold, facilitated or supplied through the Website is directly issued by GS1 Global or GS1 India. Where a service involves a third-party issuing authority, the relevant issuing authority and applicable terms will govern that allocation.

Any GS1 name, trademark, logo or reference is used only where legally permitted and shall not be interpreted as proof of an affiliation, agency, partnership or official endorsement unless such relationship has been expressly established.

Customers must understand that barcode identifiers are subject to the rules of their issuing organisation and applicable industry standards.

Where a barcode is represented as a GS1-issued identifier, the customer should verify:

• The issuing organisation.
• The legitimacy of the allocation.
• The identity of the entity to which it is allocated.
• The permitted use and ownership rights.
• Any applicable registration, renewal or subscription requirements.

Barcodewala will accurately describe the nature and source of the barcode service being offered.

No customer should assume that a barcode supplied through a third-party service is an officially allocated GS1 barcode unless the relevant issuing authority and supporting documentation establish that fact.

By placing an order, you confirm that:

1. All information submitted is true, accurate and complete.
2. You are the legitimate brand owner or have the required authorisation to use the relevant brand.
3. You have the legal right to submit the product and business information provided.
4. Your use of barcode identifiers will comply with applicable laws and issuing authority rules.
5. You will not use our services for fraudulent, misleading, counterfeit or unlawful activities.
6. You will not knowingly submit false business documents or impersonate another business.
7. You will not use barcode identifiers to misrepresent product identity or origin.

You remain responsible for the accuracy of the information and documents supplied to Barcodewala.

Customers are responsible for providing correct details of each product, brand and business.

A separate barcode may be required for different product variations, sizes, flavours, packaging configurations or other trade-item variations under applicable barcode standards.

Customers should carefully evaluate their requirements before purchasing.

Barcodewala shall not be responsible for consequences arising from the customer's incorrect selection, inaccurate product descriptions or unauthorised use of another party's brand, except to the extent caused by our own breach or as otherwise required by law.

Orders may be placed through the Website or through other officially authorised channels.

An order is considered received when the Website successfully records the order and the corresponding payment is confirmed or otherwise accepted.

Order acceptance may be subject to verification of:

• Payment status.
• Customer information.
• Business information.
• Brand ownership or authorisation.
• Product details.
• Service availability.
• Applicable third-party requirements.

We reserve the right to decline or suspend an order where there is a reasonable basis to suspect fraud, misuse, inaccurate information, unlawful activity or inability to provide the purchased service.

Where payment has been received for an order that we cannot accept or fulfil, the amount will be handled in accordance with our Refund Policy and applicable law.

All prices displayed on the Website will be subject to the applicable taxes and charges stated at checkout.

Customers are responsible for reviewing the final payable amount before completing a transaction.

Payments are processed through Cashfree Payments and its supported banking and payment partners.

Barcodewala does not directly store customers' complete card credentials, CVV or UPI PIN.

Orders will generally proceed after successful payment confirmation.

In the event of a pricing error, technical issue or incorrect product listing, we may contact the customer to clarify or resolve the order before processing. Where the order cannot be fulfilled on the agreed terms, the customer will be offered an appropriate remedy, including a refund where required.

Refunds, cancellations, duplicate payments and failed transactions are governed by the separate Refund, Cancellation & Return Policy published on our Website.

Customers are advised to review that policy before making a purchase.

Nothing in these Terms shall remove or restrict a customer's mandatory statutory refund or consumer protection rights.

Most services offered by Barcodewala are digital in nature.

Digital products may be delivered through:

• Email.
• Customer account or dashboard.
• Secure download link.
• Other electronic delivery channels.

The applicable delivery timelines will be communicated during the purchase process or in the relevant product description.

Customers must provide valid email addresses and contact information.

Digital delivery and physical shipping, where applicable, are governed by our separate Shipping & Digital Delivery Policy.

Barcodewala provides barcode-related products and services to assist customers with product identification and potential listing on e-commerce and retail platforms.

However, we do not guarantee approval, registration, listing, visibility, sales or uninterrupted acceptance of any product on Amazon, Flipkart, Meesho, Walmart, eBay or any other online marketplace, retailer or distribution platform.

Each marketplace maintains its own:

• Barcode eligibility requirements.
• Brand verification policies.
• Category restrictions.
• Product documentation requirements.
• Seller account policies.
• Internal validation systems.

Marketplace acceptance decisions are made independently by the respective platforms.

Customers are responsible for checking marketplace requirements before purchasing a barcode.

Our services may involve external organisations, issuing authorities, payment gateways, technology providers or e-commerce marketplaces.

We do not control the independent operations, policies, decisions or technical systems of these third parties.

Where a product or service is dependent on a third-party authority, the relevant authority's rules, requirements, processing times and terms may apply.

We are not responsible for third-party service interruptions, decisions or delays beyond our reasonable control, except where applicable law requires otherwise or where our own failure contributed to the issue.

All Website content, including but not limited to:

• Website design.
• Layout and graphics.
• Logos and branding.
• Text and descriptions.
• Software and source code.
• Databases.
• Images and digital materials.
• Original business content.

is owned by or licensed to Ekennis Software Service Limited or its respective rights holders and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, reverse engineer, commercially exploit or create derivative works from Website content without prior written permission, except where expressly permitted by law.

Customers retain ownership of their own lawful business information and content submitted to us, subject to the limited rights necessary to process orders and provide services.

Customers must not:

1. Use the Website for unlawful or fraudulent purposes.
2. Submit forged documents or false business information.
3. Violate intellectual property or trademark rights.
4. Attempt unauthorised access to our systems.
5. Interfere with Website operations or security.
6. Introduce malicious code, viruses or harmful software.
7. Scrape, extract or misuse Website data without authorisation.
8. Resell or transfer barcode products in violation of applicable issuing authority terms.
9. Misrepresent a barcode's origin, validity or registration status.
10. Use our services to facilitate counterfeit products or deceptive commercial practices.

We reserve the right to suspend or restrict access where there is reasonable evidence of prohibited activity, subject to applicable law.

Customers are responsible for maintaining the confidentiality of their login credentials and account access.

Any suspected unauthorised access or suspicious account activity should be reported immediately to info@barcodewala.com.

We will take reasonable steps to investigate and address reported security concerns.

The Website and its content are provided on an "as available" basis, subject to applicable law.

While we make reasonable efforts to ensure the accuracy and reliability of our Website and services, we do not guarantee that:

• The Website will always be uninterrupted or error-free.
• Every feature will be continuously available.
• External marketplace systems will accept a barcode.
• Third-party authorities will complete processing within a particular period.
• A barcode will guarantee commercial success, sales or product visibility.

We will nevertheless remain responsible for the services and commitments expressly undertaken by us and for obligations that cannot legally be excluded.

To the maximum extent permitted by applicable law, Ekennis Software Service Limited shall not be liable for indirect, incidental, special, punitive or consequential losses arising from the use of the Website or services, including loss of anticipated profits, business opportunities, goodwill or data.

To the extent legally permissible, our aggregate liability arising from a particular purchased service shall not exceed the amount actually paid by the customer for that specific service.

This limitation does not apply to:

• Fraud or fraudulent misrepresentation.
• Wilful misconduct.
• Gross negligence, where liability cannot legally be excluded.
• Death or personal injury where exclusion is prohibited.
• Breach of obligations that cannot legally be limited.
• Any other liability that applicable law does not permit us to exclude or restrict.

Nothing in this clause limits any mandatory consumer remedy.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Ekennis Software Service Limited, its directors, officers, employees and authorised representatives against third-party claims, losses, damages and reasonable legal expenses arising directly from:

• False or misleading information submitted by you.
• Unauthorised use of another person's brand or intellectual property.
• Fraudulent or unlawful use of our services.
• Violation of applicable barcode issuing authority terms.
• Your breach of these Terms.
• Your infringement of third-party rights.

This provision does not apply to losses caused by our own negligence, wilful misconduct or breach of applicable law.

We may suspend, restrict or terminate access to the Website or services if:

• A customer violates these Terms.
• Fraudulent or suspicious activity is identified.
• Required information or documentation is not provided.
• Continued service would violate applicable law.
• A third-party issuing authority requires suspension.
• A security or operational risk arises.

Where reasonably possible and legally permissible, we will notify the customer of the reason for such action.

Termination will not affect rights or obligations that accrued before termination.

Your use of Barcodewala.com is also governed by our Privacy Policy.

We collect and process customer information for order processing, service delivery, payment verification, customer support, legal compliance and other disclosed purposes.

We do not sell or commercially distribute customer personal information.

Limited information may be shared with payment gateways, technical service providers, relevant issuing authorities and other necessary service partners as explained in our Privacy Policy.

We shall not be held responsible for a delay or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government restrictions, cyberattacks, infrastructure failure, internet outages, banking interruptions or regulatory actions.

We will make reasonable efforts to minimise disruption and resume affected services.

This clause does not automatically remove any refund or other remedy required under applicable law.

We reserve the right to update or amend these Terms from time to time.

Revised Terms will be published on www.barcodewala.com with an updated revision date.

Changes will apply prospectively, subject to applicable law and any contractual or statutory requirements concerning existing orders.

Customers are encouraged to review this page periodically.

If any provision of these Terms is held invalid, unlawful or unenforceable by a competent authority, that provision shall be limited or severed to the minimum extent necessary.

The remaining provisions shall continue to remain effective to the extent legally permissible.

Failure or delay by the Company in exercising any right under these Terms shall not constitute a waiver of that right.

Any waiver must be expressly communicated by the Company in writing.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to mandatory consumer protection laws and the jurisdiction of competent statutory authorities, courts and tribunals having jurisdiction in Bengaluru, Karnataka, India shall have jurisdiction over disputes arising from these Terms.

Nothing in this clause prevents a customer from exercising any mandatory legal right to approach a competent consumer forum or other authority.

For questions, complaints, service-related concerns or legal notices, please contact:

Barcodewala
A Brand of Ekennis Software Service Limited
Website: www.barcodewala.com
Email: info@barcodewala.com
Toll-Free: 1800-309-0135
Mobile: 8197911012

Please include your order ID and relevant details to help us investigate your complaint.

We will endeavour to acknowledge and resolve complaints within the timelines prescribed by applicable law.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Shipping & Digital Delivery Policy and any service-specific terms displayed at checkout, constitute the contractual framework governing your use of Barcodewala.com.

Where a specific service has additional terms, those terms shall apply to that service to the extent they are consistent with applicable law.

By accessing, registering on or purchasing from Barcodewala.com, you confirm that you have read, understood and agreed to these Terms & Conditions.