Shipping & Digital Delivery Policy

Welcome to Barcodewala.com.

Barcodewala, a brand operated by Ekennis Software Service Limited, provides barcode-related digital products, barcode registration assistance, product identification solutions, digital documents and other associated services.

This Shipping & Digital Delivery Policy explains how purchased products and services are processed, delivered and made available to customers.

Most of our products are digital in nature. Therefore, standard physical shipping, courier charges and postal delivery are not applicable unless a particular product or service specifically states otherwise.

Depending on the service purchased, digital deliverables may include:

• Barcode numbers or identifiers, where applicable.
• EAN, GTIN or UPC-related information.
• Barcode images in supported digital formats.
• Downloadable barcode files.
• Digital certificates or supporting documents, where applicable.
• Registration or service confirmation documents.
• Other digital information and deliverables specifically included in the purchased service.

The exact deliverables will depend on the product description and order confirmation.

Once successful payment is received through our authorised payment gateway, the order will be registered in our system.

The order may undergo the following stages:

1. Payment confirmation.
2. Order registration.
3. Customer and business information verification.
4. Document verification, where applicable.
5. Barcode-related processing or registration.
6. Quality and accuracy checks.
7. Digital delivery.

Some orders may require additional documents, brand ownership proof, authorisation or clarification before processing can begin.

The processing timeline will commence only when the required payment and information have been received, unless the product description specifies otherwise.

Digital delivery timelines may vary depending on the nature of the purchased service.

The applicable estimated processing or delivery timeline will be communicated on the relevant product page, during checkout, or through the order confirmation.

Delivery may take additional time where:

• Customer documents are incomplete.
• Business or brand details require verification.
• Additional clarification is required.
• The issuing or registration authority requires additional processing.
• Third-party verification is pending.
• Technical or operational circumstances affect processing.

Any delivery estimate is an expected timeline and not an unconditional guarantee unless expressly stated as a guaranteed commitment.

We will make reasonable efforts to inform customers of material delays.

Digital products and documents may be delivered through one or more of the following methods:

• Registered email address.
• Customer account or dashboard.
• Secure download link.
• Order management portal.
• Other electronic communication channels authorised by Barcodewala.

Customers are responsible for providing a correct and accessible email address and mobile number.

Barcodewala will not be responsible for delivery failure caused by incorrect contact details supplied by the customer, email filtering, full mailboxes, customer device issues or restrictions imposed by the customer's email or internet service provider.

Where reasonably possible, we will assist customers in retrieving their purchased digital deliverables.

Customers are responsible for:

• Downloading and saving delivered digital files.
• Maintaining copies of their certificates and barcode documents.
• Keeping their account credentials confidential.
• Checking that the delivered information matches the approved order details.
• Using the purchased barcode or identification service only for its intended and authorised purpose.

Customers should notify us promptly if a delivered file is corrupted, inaccessible, incomplete or inconsistent with the order confirmation.

An order may be treated as digitally delivered when the relevant digital file, document or service output has been:

• Sent to the customer's registered email address.
• Made available in the customer's account.
• Provided through a secure download link.
• Otherwise electronically supplied in accordance with the purchased service.

Delivery records, transaction references, dispatch logs, timestamps and other electronic records may be maintained as evidence of fulfilment.

If a customer enters an incorrect email address or mobile number during checkout, the customer must immediately contact our support team.

We may verify the customer's identity and order information before resending documents or changing delivery details.

Barcodewala will not disclose or resend sensitive digital documents to an unverified person.

Additional verification may be required before making any correction.

Standard Barcodewala orders are digital and do not involve physical shipment.

If any particular product or service includes physical materials, printed documents or other tangible items, the applicable shipping method, charges and estimated delivery time will be displayed separately.

Where physical shipping is applicable:

• Delivery will be made to the address provided by the customer.
• Delivery timelines will depend on the logistics provider.
• Customers must provide accurate shipping information.
• Delays caused by the courier, customs authorities, weather, strikes or other circumstances outside our reasonable control may affect delivery.

Barcodewala may accept orders from customers outside India, subject to service availability and applicable laws.

International digital delivery will generally be made electronically.

Customers are responsible for ensuring that the purchased service is legally usable in their country and satisfies relevant local regulatory, commercial and marketplace requirements.

Any applicable foreign exchange charges, taxes or bank fees imposed by payment providers or financial institutions will be governed by the relevant provider's terms.

Barcodewala will not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Internet or telecommunications failures.
• Cloud infrastructure outages.
• Cybersecurity incidents.
• Government restrictions.
• Regulatory or registration authority delays.
• Banking and payment gateway interruptions.
• Natural disasters.
• War, civil unrest or other force majeure events.

We will make reasonable efforts to resume processing and complete delivery as soon as reasonably practicable.

Where a delay makes fulfilment impossible or materially affects the purchased service, the customer may be entitled to an appropriate remedy under our Refund Policy and applicable law.

If you have not received your digital product within the estimated delivery period, please contact us.

Please provide:

• Order ID.
• Registered email address.
• Registered mobile number.
• Payment transaction reference.
• Description of the issue.

Our team will verify the order status and assist with delivery or access.

Barcodewala
A Brand of Ekennis Software Service Limited
Website: www.barcodewala.com
Email: info@barcodewala.com
Toll-Free: 1800-309-0135
Mobile: 8197911012

By purchasing our products or services, customers acknowledge and agree to this Shipping & Digital Delivery Policy.